|Settings / Telecom Policy / Policy / Connection status tab|
|Understand what's happening when the device is noted as "Offline"|
Event: The user force closed Datalert on Android
Event: The device is turned off
Event: There is no network available
What is happening?
Until the device is back on and/or the network is back, the device is not communicating with the portal. However is that situation, the device is not using data so it is not exposed.
Note about closing an App on Android: If the user closes Datalert App, Datalert App restarts by itself after 10 minutes. If the user "force closed" Datalert App he will need to relaunch it to come back to a normal status.
What needs to be done?
No much as Datalert will be back in normal mode automatically when the phone is turned on again or the network available again. When done, the normal Online mode is back and the App communicates with the portal every 15 minutes.