Mytem360: client organization, management group, site organization, and provider organization

This article explains the different notions of organizations in mytem360, and in which business situations you can/should use them or not use them at all.

Organization types

• Provider organization
• Client organization
• Management group
• Site organization

Provider organization

The provider organization is simply the structure of the accounts in the invoices provided to mytem upon the start of integrating a new client. The provider organization simply shows a client's billing structure. We cannot find any enterprise or financial hierarchy there such as departments, business units, locations, or cost centers. In mytem's back end the provider organization belongs to the INVOICE type of data ("invoice universe").

All clients have a provider organization in mytem (not a client choice).

Example of a one-level provider organization: BAN

Example of a two-level provider organization: BAN/Sub BAN 1

Example of a three-level provider organization: BAN/Sub BAN 1/Sub BAN 2

Mytem cannot and does not modify the structure of accounts provided by the carriers in the source files.

How does a user know that she is looking at a provider organization? We see it everytime we filter the scope based on one provider.

In the mytem interface:

In the reports:

You will see phone lines, BAN, sub BAN, charges (no departments, cost centers).

Client organization

Since the provider organization tells us nothing about how a company is organized internally (how many departments, how many business units, how many locations, and which charges are allocated to them), users can malleate the invoicing data to suit how their clients structure their own company. Users can get creative here (practically unlimited choices), as long as the client organization corresponds to how the company operates. Mytem accommodates up to 8 levels of organization. The client organization belongs to the INVOICE type of data in mytem's backend.

Clients are not required to build a client organization in mytem, unless the business need calls for it.

These are real life examples of client organizations:

Example #1: Multinational technology company producing HVAC and pumping systems.

Example #2: multi-national pharmaceutical company

Using managers as part of hierarchy.

Note that this organization brings out the authority structure in different geographical areas, rather than cost structure (no cost centers). The profiles in level 5 refer to areas of expertise such as oncology, pharmacology, immunology, vaccines,  etc. The last node, employee id number (linked to a phone number), shows which employee reports to which manager.

Example #3 is one level: Phone lines are assigned to departments.

The one level organization plays out like below. Phone lines are attributed to any of the departments.

How does a user know that she is looking at a client organization? We see it everytime we filter the scope based on one provider.

In the interface:

In the reports:

You only ever need the client organization if you only need to assign charges (phone lines) to a hierarchy. 

Management group

A management group is a means to group together information IN THE INVENTORY. Contrary to the client organization, it does not create a hierarchy of charges. It puts people, phone numbers, devices, sites in ONE GROUP.

The inventory serves as a place to track who owns which phone number, or which site uses a phone number/circuit ID in a way that gives control to the user. Rather than just integrating provider inventory which might be outdated, mytem's inventory lets you take control of the client's inventory- meaning change device assignments or circuit number locations.

A management group is flat - only one level.

Clients are not required to open an inventory unless it suits their business purposes.

Mytem can analyze billing charges with the invoice data alone. If the client does not need to identify users, devices, or locations, they do not need to open an inventory.

Example #1:

In ONE INVENTORY, you can create several management groups.

SALES DEPT - a management group that tracks the company's sales people and their phone numbers, and devices.

LEGAL DEPT - a management group that tracks the company's employees in the legal department only- their phone numbers and devices.

MARKETING DEPT - a management group that tracks a company's employees in marketing- their phone numbers and devices.

Example #2:

WIRELESS - a management group that groups together all the mobility phone numbers, their users, and their devices.

WIRELINE - a management group that groups together all the fixed and data phone lines, and which locations they are being used.

The management group in the INVENTORY divides data according to their groups. The client decides on the criteria by which they should divide this information.

Site organization

The site organization in mytem in a spin-off of the locations that are identified in the INVENTORY MANAGEMENT. It is a one-level organization (purely sites) that collects the location information in the INVENTORY, and ties them with the financial charges (billing) of the phone lines that belong to a site.

The goal is to pull the location information and look at the financial aspects in a report (charges of a line in a location).

How does a user know that she is looking at the site organization?

In the interface:

In the reports: