eSIM Management in mytem360 Inventory Management

1 — Overview

From the mytem360 inventory management, three management actions related to eSIM are directly available in the detail view (row detail) of a device in the fleet:

• Switch to eSIM — convert a physical SIM into an eSIM.

  This action is accessible from the Order section of the row detail (for Lines 1, 2, and 3).

• Replace the eSIM — replace a defective existing eSIM with a new one

• Generate an eSIM QR code — request generation of the activation QR code

  These actions are accessible from the general section (for SIMs 1, 2, and 3) of the detail view in the inventory dashboard.

ℹ️  These actions are only visible if they are enabled in your authorized actions profile (Account Management > mytem360 Profiles). If you do not see them, please contact your administrator.

2 — Switching from a Physical SIM to an eSIM

Display Conditions for the Action

The action “Switch to eSIM” is visible in the detail view (row detail) of a Line (slot 1, 2, or 3) only if:

• A physical SIM (non-eSIM) is associated with the line's slot
• Your catalog contains at least one order pack with an eSIM whose provider matches that of the line
• The action is enabled in your authorized actions profile

Procedure

1. In the inventory management module table, search for the line whose physical SIM card needs to be switched to an eSIM
2. Open its detail view by clicking in an empty area.
3. In the Order section, click on “Switch to eSIM”.

“Switch to eSIM” action in the line’s detail view

3. You will be redirected to the order module, filtered to compatible eSIMs (same provider, SIM Cards section only):

Catalog situation	Behavior
Multiple eSIMs available	Order page displayed — select the eSIM of your choice and add it to the cart (quantity locked at 1)
Only one eSIM available	The order page is not displayed; you will go directly to the first order entry screen.

Shop page filtered — SIM Cards section only, eSIMs from the line’s provider

4. Complete the order process until the order is confirmed

Automatic Inventory Update

Order Status	What Happens in the Inventory
Provider processing in progress	Temporary eSIM created in the management group and associated with the employee if the physical SIM was. ICCID entry available.
Processed by the provider	The eSIM replaces the physical SIM on the line. The physical SIM is automatically discarded and removed from all management groups.
Cancelled	The temporary eSIM is deleted. The original physical SIM remains active with its associations.

View in the inventory after receipt acknowledgment, when the order status changes to “Provider processing in progress”:

1. The original physical SIM is still in the fleet associated with the line and user
2. A temporary eSIM has been created and associated with the user

Inventory grid — temporary eSIM (SIM-Temp) created and visible

View in the inventory after processing by the provider (Order Status = Pending) — the eSIM is in place with its reference:

Inventory grid — active eSIM on the phone number, physical SIM replaced

⚠️  The disposal of the physical SIM is automatic and irreversible once the status changes to “Processed by the supplier.” It is excluded from all management groups.

3 — Replacing Your eSIM

Display Conditions for the Action

The action “Replace the eSIM” is visible in the detail view (row detail) of a Line (slot 1, 2, or 3) only if:

• An eSIM (and not a physical SIM) is associated with the line's slot
• Your catalog contains at least one order pack with an eSIM whose provider matches that of the line
• The action is enabled in your authorized actions profile

ℹ️  The actions “Switch to eSIM” and “Replace the eSIM” are mutually exclusive on the same slot: only one is displayed at a time depending on the type of SIM in place.

Procedure

1. In the fleet management module table, search for the line whose SIM card needs to be replaced
2. Open its detail view by clicking in an empty area
3. In the Order section, click on “Replace the eSIM”.

“Replace the eSIM” action in the line’s detail view

4. Follow the same order process as for “Switch to eSIM” (see above). The old eSIM is automatically discarded at the “Processed by the vendor” status.

4 — Generating an eSIM QR Code

Display Conditions for the Action

The action “Generate an eSIM QR code” is visible in the detail view of a SIM slot (SIM 1, 2, or 3) only if:

• The SIM in the concerned slot is of type eSIM
• At least one distributor contact associated with the SIM’s distributor has the role “eSIM QR Code”
• The action is enabled in your authorized actions profile

Procedure

1. In the fleet management module table, search for the concerned eSIM card
2. Open its detail view by clicking in an empty area
3. In the general section, click on “Generate an eSIM QR code”.

“Generate an eSIM QR code” action in the SIM detail view

4. A window opens showing the email that will be sent to the distributor contact responsible for generating the QR code:

“Generate an eSIM QR code” modal — pre-filled recipient, editable message

Field	Content
Recipients	Pre-filled with the distributor contact(s) having the role “eSIM QR Code.” Selectable if multiple eligible contacts exist.
Additional recipients	Free entry of an email address in CC (optional, format validated).
Mail content	Pre-filled with the request message. Editable before sending.

5. Modify the message if necessary, then click Send. A confirmation message appears: “The request has been made.”

5 — The QR Code Section in the SIM Detail View

The detailed view of an eSIM card includes a “QR Code” section accessible from the navigation menu of the detail view.

Empty State — No QR Code Imported

When no QR code has yet been imported by the distributor contact, the section displays an upload button. Accepted formats: PNG, JPG/JPEG, SVG, TIFF, PDF.

SIM detail — QR Code section empty, awaiting import by the distributor

Filled State — QR Code Available

Once imported by the distributor contact, the QR code is displayed in a ratio that allows it to be scanned directly from a mobile phone.

QR code displayed and scannable from the SIM detail view

QR Code Availability Notification

After import, a notification window automatically opens to inform the manager (pre-filled address):

“eSIM QR Code Notification” modal — pre-filled address

The manager then receives an email with a direct download link.

6 — Administrator Settings

Enable eSIM Actions in Profiles

The three eSIM actions must be enabled in Account Administration > Manage your Profiles > Authorized Actions Profiles for inventory management:

Action	Targets	Default Profile	Existing Custom Profile
Switch to eSIM	Line 1, 2, 3	Enabled	Disabled — manual activation required
Replace the eSIM	Line 1, 2, 3	Enabled	Disabled — manual activation required
Generate an eSIM QR code	SIM 1, 2, 3	Enabled	Disabled — manual activation required

Configure the QR Code Recipient Contact

For the action “Generate an eSIM QR code” to be available, at least one distributor contact must have the role “eSIM QR Code”:

• Account Administration > Configure your resellers > Detail view > Provider Contacts section > Create or edit a contact > Step 2: select the role “eSIM QR Code”