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mytem360/Billing/Disputes |
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Audit by product |
The audit by product is one of the four types of audits available in mytem360. All lines are considered "compliant" if they meet the audit criteria defined by the client. The audit price is the expected price of a product or as agreed upon with the supplier, in other words, the contractual price of a product. "Compliant" products or services mean that there is nothing to contest or dispute about them.
Mytem's dispute module brings products/services to your attention if they deviate from the contractual price.
Audit by product means that you are interested in just one service, regardless of how many lines/inventory references bill with that service. This type of audit will give you all the lines whose charges deviate from the contract price you define for that one service.
For example, your audit centers around the service EXTENDED CONF. SVCS-TELEPHONY AUDIO (AT&T), whose contract price should be $110,000. You may or may not know the lines that bill with this service. Once you set this up, the audit will give you the inventory reference that is deviating from the contract price and the variance from it.
To carry out the audit by service:
Go to Settings/Provider product management
You will see a table listing all the services that have billed for the client (remember the date picker to cover the periods you would like). You will see the provider, the amount billed, the quantity, and the average price. Notice that you do not see phone lines/inventory references at all at this stage, because the audit is product-centered.
Scroll to the right. You will see that in the rate column, it says "No price set".
Right click on any empty space in the row holding your service. Choose "add a rate".
A window opens in which you should enter a contract price, and the period which it applies. Click on the calendar to the right of the period field. Choose the period where your contract price should apply, then submit.
Next enter the contract price. Submit.
The table will now show the contract price expected for the service at the time period chosen.
If you clicked on an empty space on the row, a drop down information will show you the period and the contract price.
24 hours after specifying the service and its contract price, go to billing/invoice/dispute list.
Choose the Product tab.
You will see the service you have audited in the column "product under dispute", as well as the inventory reference holding the charge, provider, account numbers, actual amount billed, and the contract price set for the service.
The right-most column, called "dispute status" shows detected by default.
To open the dispute with the provider, right-click on any empty space in the row holding the information. Click open dispute.
Tick the box "would you like to receive an email summarizing the disputes(s)?"
After sending the mail, the dispute status will be "opened". Once resolved, you can close it by clicking "close dispute". Mytem will ask for the invoice number to the link to the dispute.
See the other types of audit here:
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